Privacy Policy

Last Updated: October 9, 2025

1. Introduction

KX9 ("KX9", "we" or "us") respects your privacy. This Privacy Policy explains the collection, use, and sharing of information from or about you in connection with your use of the KX9 Services.

By viewing any content or using KX9 services, you consent to this Privacy Policy. If you do not agree, you may not use the KX9 Services.

2. Information We Collect

The information we learn from customers helps us personalize and continually improve your experience.

  • Information You Give Us: Includes name, phone number, email, DOB, gender, address, billing information, order history, preferences, chat messages, and more.
  • Automatic Information: IP address, browser type, device details, cookies, analytics data and browsing behavior.
  • Email Communications: We receive open/interaction data if supported by your device.
  • Information From Other Sources: Social logins, public profiles, and partner datasets.
  • Usage Data: Page views, content viewed, ad interactions, referral URLs, device identifiers and more.
  • Cookies: Used for personalization, analytics, login retention, and advertising.
  • Third-Party Profile Data: If you connect through Facebook or other platforms.
  • Third-Party Data: Interests, demographics, purchase behavior, online activity.

3. Use of Information

We use your information for:

  • Operating and improving KX9 Services
  • Order placement, confirmations, updates
  • Personalized recommendations and advertising
  • Customer support & account management
  • Analytics, research, marketing
  • Preventing fraud & complying with laws
  • Internal reporting and business operations

4. Sharing Information with Third Parties

We may share your data with:

  1. Social Networks — when you choose to share activity.
  2. Service Providers — payment processors, hosting partners, analytics tools.
  3. Device/Browser Identification Services — for cross-device ad targeting.
  4. Advertisers — aggregated or encrypted data to measure ad performance.
  5. Legal Authorities — when required to protect rights or comply with law.
  6. With Your Consent — when you explicitly choose to share.

5. User Rights

Users may update, correct, or request deletion of their personal data.

We may deny unreasonable requests or those that compromise security or fraud prevention.

6. Advertising

We advertise on KX9 properties and externally. Third-party advertisers may collect data through cookies, pixels, and similar technologies when you interact with ads.

Their privacy practices are governed by their own policies — please review them separately.

7. Opt-Out Options

You may opt out of promotional communications by adjusting your account settings or clicking “unsubscribe”. Administrative or legal notifications cannot be opted out.

8. Security and Account Access

Our website is hosted on Amazon Web Services (AWS). Your data is securely stored using industry-standard security protocols.

9. Applicable Law

This Privacy Policy is governed by the applicable laws of India. Any disputes will be handled per Indian jurisdiction.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted with a revised effective date.

11. Contacting KX9

If you have questions about this Policy or wish to request data access, contact us at:
Email: heya@kx9.com